Refund policy
Last updated 3 November 2026
Today: nothing to refund
DocType Switch is currently free to use. We don't take payments, so there are no charges to refund. If anyone asks you to pay for this service, it isn't us. Please tell us at support@doctypeswitch.com.
If we introduce paid features, the rules below will apply to them, and we'll update this page before taking any payment.
When you get a refund
You'll get a full refund of the amount you paid for a conversion if:
- the conversion failed for a reason on our side and retrying didn't work;
- you were charged more than once for the same conversion; or
- you paid but the conversion never started.
Conversions are delivered digitally as soon as they finish, so we can't refund a successful conversion just because you no longer need it. That doesn't affect any rights you have under consumer law.
How to ask
Email support@doctypeswitch.com within 14 days of the payment, with the payment reference from your receipt or dashboard. Never send card details. We reply within 5 working days.
How refunds are paid
Refunds go back to the original payment method through the payment provider (Paystack for naira, Stripe for US dollars). Banks usually take 5 to 10 working days to show the money.
No hidden fees
The price shown before you pay is the full price. We don't add fees at checkout and don't charge to process a refund.